Returns & Exchanges

We want you to love your eco-friendly tech accessories, which is why we offer a 30-day window for returns or exchanges if you are not completely satisfied. Our goal is to ensure your device stays protected while we work together toward a waste-free future.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.

3

Pack with Care

Place your Pela Case in its original packaging or a small compostable mailer to minimize environmental impact during transit.

4

Receive Your Refund

After our team receives and inspects your return, we will issue a refund to your original payment method or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing